The Top 7 Customer Support Agencies Today
5 minutesCustomer support matters a lot. For one, it directly affects a company’s reputation. This team deals with…
Customer Service
Representatives for
SaaS apps Online Shops Marketplace Platforms Marketing Agencies Delivery Businesses Enterprise Teams
Seamless, scalable support for teams of all sizes – no contracts, just top-tier service. Elevate your customer experience now!
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Thousands of companies trust Scale for their remote talent needs
Launch and Scale Customer Support
With the World's Best
World-class customer experience launched in less than a week at 80% below US-based costs
01
Industry-leading service
Get an entire team of top, managed support agents 80% less than US equivalents
02
Fully managed
Quality control, Supervision, Success Manager, and more
03
Enterprise solutions
Customize everything – from talent requirements to management principles
04
Dedicated team member
Scale Support agents are fully dedicated team members, part of your team
05
Only $200 to get started
Sign up online and get started today and pay the rest when your team is ready
06
Powered by Wing Assistant
5-star rated service backed by Wing’s tech, software and talent network
Scale CSRs Handle
All
Customer Support Activities
Live chat
Enable round the clock chat support and ensure exceptional CSAT scores for your business.
Customer onboarding and acquisition
Answer critical questions and guide customers before and during onboarding process.
After hours & 24/7 coverage
Get 1 CSR to enable after hours support, or a team to enable 24/7 coverage.
Product recommendation and guidance
They can create, distribute, and collect customer surveys, compiling the results in a datasheet.
Email and ticket support
Scale CSRs can escalate and resolve support emails and tickets in your CRM.
Phone support
Your CSRs can serve on your customer support hotline or compliment your existing team.
Order processing and refunds
Your assistant can process orders, shipping, refunds and can connect with vendors/suppliers real-time.
Deliver quotes and estimates
Scale CSRs can execute cold calling campaigns and answer queries using scripts.
Easiest way to build or compliment
your customer success team
Scale enables clients to outsource entire customer experience operations, develop training and measurement system, and increase/decrease team size whenever needed.
Compared to traditional hiring solutions. Scale up or down as necessary.
Your assistant is dedicated to only your business, they'll learn and improve and get better at your processes over time.
Scale's Customer Service Reps only work with one client, ensuring your work is prioritized.
Scale employs rigorous quality control procedures to identify quality issues and proactively solve them for you.
All Scale clients receive complimentary access to the Scale Workspace App – a specialized app built to help you communicate with your Customer Service Reps, manage tasks, training, share files and processes, record screen-sharing videos, and lot more.
Your Scale Customer Service Rep is backed by our trainers, supervisors, customer success manager, and proprietary quality-management system.
Compared to traditional hiring solutions. Scale up or down as necessary.
Your assistant is dedicated to only your business, they'll learn and improve and get better at your processes over time.
Scale's support only work with one client, ensuring your work is prioritized.
Scale employs rigorous quality control procedures to identify quality issues and proactively solve them for you.
All Scale clients receive complimentary access to the Scale Task Workspace App – a specialized app built to help you communicate with your assistant, manage tasks/projects, share files, record screen-sharing videos, and lot more.
Your Scale Customer Service Rep is backed by our trainers, supervisors, customer success manager, and proprietary quality-management system.
Industries that rely on Scale to drive conversations forward
E-commerce
Healthcare
SaaS
Finance
Education
Travel and Hospitality
Telecommunications
Retail
Real Estate
Entertainment
Don't just take our word for it
★★★★★
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Their commitment to excellence and dedication to providing high-quality VA services have been instrumental in enabling LiveWebMedia to successfully achieve its business objectives. By consistently delivering top-notch support, Scale has played a crucial role in helping the company grow, ensuring that all tasks are handled professionally. This unwavering focus on quality has not only met but often exceeded expectations.
★★★★★
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I’m impressed with their ability to speak to clients and book a call with our team. They were very helpful in recruiting new nannies, ensuring that we found the best candidates for our clients. Additionally, their responsiveness in answering customer calls has greatly improved our customer service experience. They make sure our emails are answered swiftly, providing timely and accurate information to our clients.
★★★★★
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I currently employ two Scale Support Assistants. Both are hardworking, responsive and dedicated individuals. It took awhile for the CS assistant to come up to speed, because she joined just prior to the holidays (our busiest time of year), and the job is somewhat complicated. But she is eager to learn, and very responsive. And now that the has a few months under her belt, she is doing a great job.
★★★★★
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Overall, I have been very pleased with each aspect of hiring my Scale VA. We were looking at a variety of virtual assistant programs; what made us choose Scale was the fact that their talent had specific marketing experience... Working with Scale is seamless. They have a robust platform that makes communicating with our CSR incredibly easy. It also helps that they act quickly and are incredibly responsive...
★★★★★
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I've had the best VA experience so far after multiple tries. The app is easy to use to communicate and create tasks, there's loads of real-person communication, and my assistant was so capable at MANY things. He was so good that every week I found more things I could take off my plate and all for a low fixed price per month. Great value and it's taken a lot of stress off me.
★★★★★
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Scale is an innovative software-powered interface to virtual assistants. Scale has provided a software-augmented virtual assistant service that's unique in the field. Just as important as the software platform is the quality of their assistants behind the scene. Their ability to organize and run a process of matching our needs with available talent was successful. [Scale is] easy to use.
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COMPLIMENTARY FOR Scale CLIENTS
Scale Workspace™ app to manage your team and work
The Scale Workspace™ app was built to help you communicate, delegate, train and manage your team efficiently.
COMPLIMENTARY FOR Scale CLIENTS
Scale Workspace™ app to manage your team and work
The Scale Workspace™ app was built to help you communicate, delegate, train and manage your team efficiently.
Ensure your assistant is on the same page with modern chat capabilities, centered around productivity, and perfected by our years of experience managing remote talent.
Wink is Scale's free screen recording app to help you record processes and training materials for your assistant (or anyone else!). It's similar to Loom, but without any limits.
No installation required, just click "Start Recording", and that's it!
Use our in-app training module to enroll your assistant in training courses managed by Scale's in-house Training & Development team.
Use 'Workflows' to define complex, repetitive processes.
Use 'Routine' to delegate recurring, regular tasks.
Manage tasks and track progress through our built-in 'Tasks' tool.
Scale Workspace app includes unlimited cloud storage, Wink videos and training materials.
* For clients on full-time plans. 10 GB storage for clients on part-time plans.
Battle-tested service you can count on
Scale is consistently ranked as one of the best
talent-as-a-service provider on all leading B2B review sites.
4.8
54 Reviews
4.8/5
Clutch
4.8
18 Reviews
4.8/5
Goodfirms
4.8
18 Reviews
4.8/5
Capterra
4.7
27 Reviews
4.7/5
Battle-tested service You Can Count On
Scale is consistently ranked as one of the best talent-as-a-service provider on all leading B2B review sites.
4.7
★★★★★ 4.7/5
We have been incredibly pleased with Scale and the VA's we have been matched with through them. They make the process very easy and the candidates they work with are professional, experienced, and have done great work for us.
- Verified review, Capterra
4.8
★★★★★ 4.7/5
Scale has been a phenomenal company to work with. All of their CSMs are very responsive and every VA we have hired through Scale have blown our socks off!
- Verified review, Google
4.8
★★★★★ 4.7/5
Our company is constantly looking for new venues of finding candidates to achieve a true omnichannel approach to recruitment. Hiring Scale Support has opened the door to expanding our proprietary network.
- Verified review, Clutch.io
4.8
★★★★★ 4.7/5
Our company is constantly looking for new venues of finding candidates to achieve a true omnichannel approach to recruitment. Hiring Scale Support has opened the door to expanding our proprietary network.
- Verified review, Goodfirms
Clients use Scale in many different ways
Scale CSRs can be used as omnichannel support solution, deployed any time of the day, and scaled/downsized as required.
Vacation rental co. operating 200+ rentals use Scale to offer 24/7 guest support
Scale helps vacation rental co with more than 200 properties in 3 countries maintain 24/7 inquiry and guest support service.🏆 Scale agents maintain all listings, manage inventory , and attend guest support hotlines.
Email Marketing Saas App uses Scale to onboard new users
Scale enables Saas co. maintain 24/7 live chat and phone support system to help customers with onboarding and answer critical last stage questions.🔥 150% increase in signups where live support was a touchpoint.
E-com aggregator company uses Scale to offer real-time support for 100+ brands
NY-based ecommerce aggregator company uses Scale to develop hybrid customer support teams each assigned to a collection of their brands.🎖️ Scale now handles 100% omnichannel support with an avg. 90% CSAT across all brands.
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Rental Company with 200+ rentals use Scale to offer 24/7 support
Scale helps vacation rental co with more than 200 properties in 3 countries maintain 24/7 inquiry and guest support service.📋 Scale agents maintain all listings, manage inventory , and attend guest support hotlines.
Email Marketing Saas App uses Scale to onboard new users
Scale enables Saas co. maintain 24/7 live chat and phone support system to help customers with onboarding and answer critical last stage questions.🔥 150% increase in signups where live support was a touchpoint.
E-com aggregator uses Scale to offer real-time support for 100+ brands
NY-based ecommerce aggregator used Scale to build a hybrid customer support teams each assigned to a collection of their brands.🎖️ Scale handles 100% omnichannel support with a 90% CSAT across all brands.
Scale Support is brought to you by Wing Assistant
ScaleSupport, crafted by the experts at Wing Assistant, is a cutting-edge solution designed to revolutionize customer support. Based in California, USA, Wing Assistant specializes in providing top-tier virtual assistants.
With ScaleSupport, we’ve developed a unique offering tailored specifically to meet the intricate demands of customer support. Our approach is holistic, focusing on comprehensive CSR training, advanced tools, and a seamless service experience to ensure your customers receive unparalleled support.
Getting started is easy
Sign up today. Start working with your Scale Support Rep in less than a week.
Add requirements
and sign up today
Submit some basic details about your ideal assistant, and sign up today by paying a small deposit ($200).
Connect with your CSM
and Onboarding team
Your CSM and Scale onboarding team connects with you to confirm start date and/or clarify on details.
Meet your new CSR
next week
You are ready to leverage your new team member and finally delegate the stuff that's been holding you back.
Scale Support Pricing
Clear, transparent pricing for Scale Support’s Customer Service Rep (CSR) plans
Need specialization, end-to-end teams, bilingual options? Book a call with our team today.
Enterprise Plan
10+ CSR Team
$1099/mo*
* Starting at $1099/mo/agent. Book a call to discuss fit.
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