Sign Up with any Scale Support Plan and get $500 off.

Customer Service
Representatives for

Saas Apps Online Shops Marketplace Platforms Marketing Agencies Delivery Businesses Enterprise Teams

Seamless, scalable support for teams of all sizes – no contracts, just top-tier service. Elevate your customer experience now!

RATED ⭐⭐⭐⭐⭐ ON

google
goodfirms
clutch
product-hunt
Virtual assistant
CSR

Customer Service Representatives for

Saas Apps Online Shops Marketplace Platforms Marketing Agencies Delivery Businesses Enterprise Teams

Seamless, scalable support for teams of all sizes – no contracts, just top-tier service. Elevate your customer experience now!

RATED ⭐⭐⭐⭐⭐ BY OVER 300 CLIENTS

google
goodfirms
clutch

01

Industry-leading service

Get an entire team of managed CSR agents at 80% below US-based cost

02

Fully managed

QC, supervision, Customer Success Manager and more 

03

Enterprise solutions

Customize everything – from talent requirements to management principles

04

Dedicated team member

Wing CSR agents are fully dedicated, regular team members for your team

05

Only $200 to get started

Sign up online and get started today and pay the rest when your team is ready

06

Powered by Wing Assistant

5-star rated service backed by Wing’s tech, software and talent network

Scale CSRs Handle
All Customer Support Activities

Live chat

Enable round the clock chat support and ensure exceptional CSAT scores for your business.

Customer onboarding and acquisition

Answer critical questions and guide customers before and during onboarding process.

After hours & 24/7 coverage

Get 1 CSR to enable after hours support, or a team to enable 24/7 coverage.

Product recommendation and guidance

They can create, distribute, and collect customer surveys, compiling the results in a datasheet.

Email and ticket support

Scale CSRs can escalate and resolve support emails and tickets in your CRM.

Phone Support

Your CSRs can serve on your customer support hotline or compliment your existing team.

Order processing and refunds

Your assistant can process orders, shipping, refunds and can connect with vendors/suppliers real-time.

Deliver quotes and estimates

Scale CSRs can execute cold calling campaigns and answer queries using scripts.

Industries that rely on Scale to drive conversations forward

E-commerce

Healthcare

SAAS

Finance

Education

Travel and Hospitality

Telecommunications

Retail

Real Estate

Entertainment

Don't just take our word for it

Read More
Amazing service. Excellent customer service and the work on behalf my work colleague Kirti S. from Scale is top notch. I’ve enjoyed the help and the genuine personality and willingness to learn. Also a big call out to Maryann U. my customer success manager. She is fantastic and so full of life.
Best decision you can make for your business is to work with Scale. Thanks Team.
Chris Mullaly
Chris MullalyCo-founder and Managing Partner
Spirus Capital Partners
spiruscapitalpartners.com
Read More
Hiring our Scale CSR was one of our team's best decisions. Our CSR is amazing. She's great at letting us know what's working and what isn't and all in all puts in consistently great work. She also played a key role in documenting and cleaning up our Zendesk processes. She's now a pivotal member of our customer experience team and maintains our Zendesk ecosystem, helping us move forward with our business goals.
Sam Fernandez
Sam FernandezFounder
Online Education Startup
Read More
We have been able offer 24x7 live support and onboarding help for our prospective customers at a very affordable cost. We worked with other vendors in the past with unpredictable performance. It has been very different with Scale and we have been able to deploy a capable team that takes care of all support channels. Our Scale CSRs are passionate about our company and our clients, and have become an integral part of our team now.
Lisa Meyer
Lisa MeyerCXO
Trust Wallet
Read More
Overall, I have been very pleased with each aspect of hiring my Scale VA. We were looking at a variety of virtual assistant programs; what made us choose Scale was the fact that their talent had specific marketing experience... Working with Scale is seamless. They have a robust platform that makes communicating with our CSR incredibly easy. It also helps that they act quickly and are incredibly responsive...
Christine Mulvey
Christine MulveyDirector of Marketing,
Charlesgate Real Estate
charlesgate.com
Read More
I've had the best VA experience so far after multiple tries. The app is easy to use to communicate and create tasks, there's loads of real-person communication, and my assistant was so capable at MANY things. He was so good that every week I found more things I could take off my plate and all for a low fixed price per month. Great value and it's taken a lot of stress off me.
Kelsey Galarza
Kelsey GalarzaCo-founder,
Orange Marketing
orangemarketing.com
capterra-iconlogo-svgRead More
Scale is an innovative software-powered interface to virtual assistants. Scale has provided a software-augmented virtual assistant service that's unique in the field. Just as important as the software platform is the quality of their assistants behind the scene. Their ability to organize and run a process of matching our needs with available talent was successful. [Scale is] easy to use.
Roy Chua
Roy ChuaPrincipal
AvidThink
avidthink.com
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COMPLIMENTARY FOR Scale CLIENTS

Scale Workspace™ app to manage your team and work

The Scale Workspace™ app was built to help you communicate, delegate, train and manage your team efficiently. 

Ensure your assistant is on the same page with modern chat capabilities, centered around productivity, and perfected by our years of experience managing remote talent.

Wink is Scale's free screen recording app to help you record processes and training materials for your assistant (or anyone else!). It's similar to Loom, but without any limits. 

No installation required, just click "Start Recording", and that's it!

Use our in-app training module to enroll your assistant in training courses managed by Scale's in-house Training & Development team.

Use 'Workflows' to define complex, repetitive processes.

Use 'Routine' to delegate recurring, regular tasks.

Manage tasks and track progress through our built-in 'Tasks' tool.

Scale Workspace app includes unlimited cloud storage, Wink videos and training materials.

* For clients on full-time plans.  10 GB storage for clients on part-time plans.

Wing app

COMPLIMENTARY FOR Scale CLIENTS

Scale Workspace™ app to manage your team and work

The Scale Workspace™ app was built to help you communicate, delegate, train and manage your team efficiently.

Ensure your assistant is on the same page with modern chat capabilities, centered around productivity, and perfected by our years of experience managing remote talent.

Wink is Scale's free screen recording app to help you record processes and training materials for your assistant (or anyone else!). It's similar to Loom, but without any limits.

No installation required, just click "Start Recording", and that's it!

Use our in-app training module to enroll your assistant in training courses managed by Scale's in-house Training & Development team.
Use 'Workflows' to define complex, repetitive processes. Use 'Routine' to delegate recurring, regular tasks.

Manage tasks and track progress through our built-in 'Tasks' tool.

Scale Workspace app includes unlimited cloud storage, Wink videos and training materials.

* For clients on full-time plans.  10 GB storage for clients on part-time plans.

Wing app

Battle-tested service you can count on

Scale is consistently ranked as one of the best
talent-as-a-service provider on all leading B2B review sites.

Google

Google

4.8
54 Reviews
4.8/5
Clutch

Clutch

4.8
18 Reviews
4.8/5
Good Firms

Goodfirms

4.8
18 Reviews
4.8/5
Capterra

Capterra

4.7
27 Reviews
4.7/5

Battle-tested service You Can Count On

Scale is consistently ranked as one of the best talent-as-a-service provider on all leading B2B review sites.

Clients use Scale in many different ways

Scale CSRs can be used as omnichannel support solution, deployed any time of the day, and scaled/downsized as required. 

Scale Support is brought to you by Wing Assistant

ScaleSupport, crafted by the experts at Wing Assistant, is a cutting-edge solution designed to revolutionize customer support. Based in California, USA, Wing Assistant specializes in providing top-tier virtual assistants. With ScaleSupport, we’ve developed a unique offering tailored specifically to meet the intricate demands of customer support. Our approach is holistic, focusing on comprehensive CSR training, advanced tools, and a seamless service experience to ensure your customers receive unparalleled support.

Virtual assistant

Getting started is easy

Sign up today. Start working with your Scale Support Rep in less than a week.

Add requirements
and sign up today

Submit some basic details about your ideal assistant, and sign up today by paying a small deposit ($200).

Connect with your CSM
and Onboarding team

Your CSM and Scale onboarding team connects with you to confirm start date and/or clarify on details.

Meet your new CSR
next week

You are ready to leverage your new team member and finally delegate the stuff that's been holding you back.

Scale CSR Pricing

Need specialization, end-to-end teams, bilingual options? Book a call with our team today.

Full-time CSR
Live Chat

$1199/mo

Full-time CSR
Phone + Chat Support

$1299/mo

Enterprise Plan
10+ CSR Team

$1099/mo*

* Starting at $1099/mo/agent. Book a call to discuss fit.

Full-time CSR
Live Chat

$1199/mo

Full-time CSR
Phone + Chat Support

$1299/mo

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Frequently Asked Questions

Yes, your Scale CSR only works for you, on your tasks and business activities during the agreed-upon hours.

That's your choice! Scale CSRs work for clients worldwide - we can handle any timezone.

You can access Scale anywhere in the world! Please note that Scale can only communicate with you and external parties in English (except for bilingual Assistants). Reach out to our sales team if you require an Assistant who can speak other languages.

You can give as much work as you need to be done within the agreed-upon hours for the day. However, how fast your Assistant completes the tasks depends on several factors. These include the type of work, the complexity of the tasks, and how much other work your Assistant is doing for you.

Yes! We will work with you to create customer coverage plans and corresponding work schedules for your team/assistants.

If you’d like to inquire about different coverage options (8/7, 16/5, 16/7, 24/5, 24/7), please reach out to us.

Scale has the following methods available:

Web app
Slack integration
Mobile app for iOS & Android
Dedicated phone number (call & texts)

Email, WhatsApp, Microsoft Teams, or custom methods are available upon request.

Scale CSRs are based worldwide – they are typically college-educated, fluent English speakers with experience and skill sets suitable for customer support roles.

Scale CSRs go through a rigorous vetting process and an in-depth training and testing program.

All Scale CSRs are supervised by talented managers and have a team they can rely on for help. Scale CSRs are compensated at higher-than-market salaries and incentivized by your happiness!

Scale guarantees a reply time of 3 minutes. Within this time, your Assistant should be able to notify you when they’ll start working on your request or provide an update on their progress. How long the work itself takes depends on how complex the tasks are. Nevertheless, you can be sure your Assistant will do high-quality work. Scale CSRs undergo weeks of training, are highly educated, and speak English (mostly on top of at least another language).

Yes. Scale can use any software you use, e.g., Intercom, Freshchat, Tidio, Zendesk, Salesforce, Trello, Later, Hootsuite, etc.

Scale has excellent Customer Support, available round the clock on all plans. Scale guarantees a reply within one business day on any support matter, but you typically get a reply within a few hours. You can contact Scale Support via the web app or ask your Assistant to relay a concern, question, or item of feedback to Scale Support.

You also get a dedicated Client Success Manager who can help you with any aspect of the Scale experience.

Enterprise Priority Support is also available and guarantees a response time of 10 minutes within business hours.