Scale CSRs are based worldwide – they are typically college-educated, fluent English speakers with experience and skill sets suitable for customer support roles.

Scale CSRs go through a rigorous vetting process and an in-depth training and testing program.

All Scale CSRs are supervised by talented managers and have a team they can rely on for help. Scale CSRs are compensated at higher-than-market salaries and incentivized by your happiness!

Scale guarantees a reply time of 3 minutes. Within this time, your Assistant should be able to notify you when they’ll start working on your request or provide an update on their progress. How long the work itself takes depends on how complex the tasks are. Nevertheless, you can be sure your Assistant will do high-quality work. Scale CSRs undergo weeks of training, are highly educated, and speak English (mostly on top of at least another language).

Yes. Scale can use any software you use, e.g., Intercom, Freshchat, Tidio, Zendesk, Salesforce, Trello, Later, Hootsuite, etc.

Scale has excellent Customer Support, available round the clock on all plans. Scale guarantees a reply within one business day on any support matter, but you typically get a reply within a few hours. You can contact Scale Support via the web app or ask your Assistant to relay a concern, question, or item of feedback to Scale Support.

You also get a dedicated Client Success Manager who can help you with any aspect of the Scale experience.

Enterprise Priority Support is also available and guarantees a response time of 10 minutes within business hours.