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Virtual Assistant Use Cases Medical Services
Task
Recruitment Support
Assists in finding qualified healthcare professionals, collates resumes, references and other applicant documents for client, sends offer & negotiation emails and other messages.
Task
Patient Intake
Prepares charts, sends lab results and information to clinicians in charge, creates patient records and uploads to client’s software, provides healthcare transaction support.
Task
General Coordination
Schedules tests, orders supplies, reminds patients of scheduled procedures, updates customer records, ensures doctors and nurses have what they need for exams or procedures.
Task
Medical Services Support
Handles prescription refills, verifies patient insurance, checks for prior authorization of insurance, takes charge of EMR data entry, scribing, billing, and coding.
Task
Calendar Management
Manages and updates client’s calendar, schedules patient appointments, sets meetings with external partners, and coordinates changes with relevant parties.
Task
Insurance Checking
Reviews patient insurance and checks for eligibility, endorses insurance documents for verification and pre authorization, updates facility’s patient insurance database.
Task
Inventory Management
Ensures the facility has adequate medical supplies, schedules orders for stocks that are running low, monitors orders and confirms delivery, prepares inventory reports for client.
Task
Inbox Management
Ensures client’s inbox is clutter free by sorting out and organizing emails in client’s inbox using tags, responding to general queries, and forwarding urgent or important ones.
Task
Practice Customer Success
Maintains the practice’s relationship with clients through timely follow ups, Answers basic patient queries, forwards special concerns to healthcare professionals.
Task
Billing Support
Reviews practice’s billing reports, prepares or double checks invoices based on billing data, reports irregularities to financial head, compiles information for tax returns and filing.
Task
Payroll Support
Handles accounts payable and receivables, monitors employee attendance, ensures payroll reporting is on time, responds to employees’ questions about payroll and benefits policies.
Task
Practice Data Entry
Encodes physician dictations and patient charts, records and transcribes meeting minutes, performs basic medical transcription, digitizes patient diagnosis & treatment.
Scale Services Commonly Utilized by Medical Services Companies
Medical Scribe
Focus on patients–not on documentation. Deliver precision care and transform your practice by delegating transcription and other administrative tasks.
Starts at $899 per mo.
Starts at $899 per mo.
Healthcare VA
Elevate your practice and optimize outcomes by delegating administrative tasks to our cost-efficient remote assistants.
Starts at $899 per mo.
Starts at $899 per mo.
Live Receptionist
If you're a customer of Scale Support, or are interested in adding Scale Support to your Reception, the two integrate seamlessly.
Starts at $199 per mo.
Starts at $199 per mo.
