Dedicated customer service representatives suitable for all kinds of businesses
6 to 7 member team ensuring round the clock support for your business
Handles phone calls but can also manage live chat or tickets
Agents who handle live chat and tickets only
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RATED ⭐⭐⭐⭐⭐ BY OVER 300 CLIENTS
Live chat support
Customer onboarding
Transcription
Financial reporting
General research
Personnel productivity
Content/platform moderation
Data entry and enrichment
QA process support
Live phone support
Social media management
Digital marketing
We know getting through vendor management, compliance, and legal review is going to be an uphill battle. We’ve done it before, and we’re prepared to handle custom terms and compliance needs.
In addition, we go further by allowing you to set up custom payment terms, custom incentive schemes, and even global headhunting services.
Furthermore, you get a dedicated Customer Success Manager (CSM), exclusive to your account, and your talents will receive a dedicated trainer to help ramp up to the level you need them to be at.
Finally, whether it’s a single hire, a dedicated team, an entire division, support staff, or staff augmentation – we’re able to handle it all.
Flexible
Payment Terms
CSM Exclusive to Your Account
Supervisor Exclusive to Your Account
Extensive Customization
Tailored Device & Training Programs
Trainer Exclusive to Your Account
Quality Team Exclusive to Your Account
Extensive Security & Paperwork Compliance
Compared to traditional hiring solutions. Scale up or down as necessary.
Your assistant is dedicated to only your business, they'll learn and improve and get better at your processes over time.
Scale's Customer Service Reps only work with one client, ensuring your work is prioritized.
Scale employs rigorous quality control procedures to identify quality issues and proactively solve them for you.
All Scale clients receive complimentary access to the Scale Workspace App – a specialized app built to help you communicate with your Customer Service Reps, manage tasks, training, share files and processes, record screen-sharing videos, and lot more.
Your Scale Customer Service Rep is backed by our trainers, supervisors, customer success manager, and proprietary quality-management system.
Compared to traditional hiring solutions. Scale up or down as necessary.
Your assistant is dedicated to only your business, they'll learn and improve and get better at your processes over time.
Scale's support only work with one client, ensuring your work is prioritized.
Scale employs rigorous quality control procedures to identify quality issues and proactively solve them for you.
All Scale clients receive complimentary access to the Scale Task Workspace App – a specialized app built to help you communicate with your assistant, manage tasks/projects, share files, record screen-sharing videos, and lot more.
Your Scale Customer Service Rep is backed by our trainers, supervisors, customer success manager, and proprietary quality-management system.
Publicly Listed Silicon Valley Technology Company Empowers C-Suite to Get More Done
Scale’s Enterprise Executive Assistants enable the entire C-Suite and senior leadership of a publicly listed Silicon Valley technology company, helping them with travel bookings, scheduling meetings, email, personal matters, administrative, research & data tasks, enabling them to save over 80% on their existing spend, while being just as productive.
NYC-based Publishing Conglomerate Empowers Senior Executives with Scale EAs
In addition to the typical use cases such as booking travel, scheduling meetings, and drafting correspondence, Scale EAs handles data cleaning, visualization, and report creation: Assistants format documents & spreadsheets, remove errors and outliers, aggregate data as needed, and work with the client to tailor the visualizations to meet their specific needs.
Publicly Listed EU Corporate Services Conglomerate Empowers Leaders with Scale EAs
CPO of a publicly listed EU Corporate Services Conglomerate sought to motivate Senior Leaders in EU & US marketing teams, and hired Scale Support to provide an unmatched perk, a dedicated EA. Scale EAs helped with typical use cases such as travel, email, personal tasks, but were also able to help with marketing tasks to free up busy execs, such as partnership outreach.
Asian Government Agency Uses Scale to Collect Primary Market Data
Scale Supports help an Asian Government Agency acquire primary market data to aid the Agency in delivering accurate statistics and data to their citizens & other key stakeholders.
Corporation in the Aviation Industry Leverages Scale to Digitize Technical Records
Scale converts paper manuals to digitized records, and stores them in digital asset management systems. Agents carefully review documents, correct errors, ensure proper filing, and high quality results.
US Government Institution Uses Scale to Power a Call Center for a Public Phone Hotline
Scale provides trained and compliant call agents to staff the government institution’s call center. Scale also ensures consistently high quality of all incoming calls on the public phone hotline.
The Scale Workspace™ app was built to help you communicate, delegate, train and manage your team efficiently.
Ensure your assistant is on the same page with modern chat capabilities, centered around productivity, and perfected by our years of experience managing remote talent.
Manage tasks and track progress through our built-in 'Tasks' tool.
Scale Workspace app includes unlimited cloud storage, Wink videos and training materials.
* For clients on full-time plans. 10 GB storage for clients on part-time plans.
Scale is consistently ranked as one of the best
talent-as-a-service provider on all leading B2B review sites.
Clutch
Goodfirms
Capterra
Scale is consistently ranked as one of the best talent-as-a-service provider on all leading B2B review sites.
Let our experts walk you through the process, and we’ll work with you to ensure a smooth implementation that’ll check all your boxes.
Achieving a 70% Cost Reduction in Administrative Bloat
Scale Supports help an Asian Government Agency acquire primary market data to aid the Agency in delivering accurate statistics and data to their citizens & other key stakeholders.
Create the Ultimate Perk for Your Senior Leaders with Dedicated EAs
Scale Supports help an Asian Government Agency acquire primary market data to aid the Agency in delivering accurate statistics and data to their citizens & other key stakeholders.
Maximize Executive Productivity with ease, using EAs
Scale Supports help an Asian Government Agency acquire primary market data to aid the Agency in delivering accurate statistics and data to their citizens & other key stakeholders.
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