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Live chat support
Customer onboarding
Transcription
Financial reporting
General research
Personnel productivity
Content/platform moderation
Data entry and enrichment
QA process support
Live phone support
Social media management
Digital marketing
We know getting through vendor management, compliance, and legal review is going to be an uphill battle. We’ve done it before, and we’re prepared to handle custom terms and compliance needs.
In addition, we go further by allowing you to set up custom payment terms, custom incentive schemes, and even global headhunting services.
Furthermore, you get a dedicated Customer Success Manager (CSM), exclusive to your account, and your talents will receive a dedicated trainer to help ramp up to the level you need them to be at.
Finally, whether it’s a single hire, a dedicated team, an entire division, support staff, or staff augmentation – we’re able to handle it all.
Flexible
Payment Terms
CSM Exclusive to Your Account
Supervisor Exclusive to Your Account
Extensive Customization
Tailored Device & Training Programs
Trainer Exclusive to Your Account
Quality Team Exclusive to Your Account
Extensive Security & Paperwork Compliance
Compared to traditional hiring solutions. Scale up or down as necessary.
Your assistant is dedicated to only your business, they'll learn and improve and get better at your processes over time.
Scale's Customer Service Reps only work with one client, ensuring your work is prioritized.
Scale employs rigorous quality control procedures to identify quality issues and proactively solve them for you.
All Scale clients receive complimentary access to the Scale Workspace App – a specialized app built to help you communicate with your Customer Service Reps, manage tasks, training, share files and processes, record screen-sharing videos, and lot more.
Your Scale Customer Service Rep is backed by our trainers, supervisors, customer success manager, and proprietary quality-management system.
Compared to traditional hiring solutions. Scale up or down as necessary.
Your assistant is dedicated to only your business, they'll learn and improve and get better at your processes over time.
Scale's support only work with one client, ensuring your work is prioritized.
Scale employs rigorous quality control procedures to identify quality issues and proactively solve them for you.
All Scale clients receive complimentary access to the Scale Task Workspace App – a specialized app built to help you communicate with your assistant, manage tasks/projects, share files, record screen-sharing videos, and lot more.
Your Scale Customer Service Rep is backed by our trainers, supervisors, customer success manager, and proprietary quality-management system.
Publicly Listed Silicon Valley Technology Company Empowers C-Suite to Get More Done
Scale’s Enterprise Executive Assistants enable the entire C-Suite and senior leadership of a publicly listed Silicon Valley technology company, helping them with travel bookings, scheduling meetings, email, personal matters, administrative, research & data tasks, enabling them to save over 80% on their existing spend, while being just as productive.
NYC-based Publishing Conglomerate Empowers Senior Executives with Scale EAs
In addition to the typical use cases such as booking travel, scheduling meetings, and drafting correspondence, Scale EAs handles data cleaning, visualization, and report creation: Assistants format documents & spreadsheets, remove errors and outliers, aggregate data as needed, and work with the client to tailor the visualizations to meet their specific needs.
Publicly Listed EU Corporate Services Conglomerate Empowers Leaders with Scale EAs
CPO of a publicly listed EU Corporate Services Conglomerate sought to motivate Senior Leaders in EU & US marketing teams, and hired Scale Support to provide an unmatched perk, a dedicated EA. Scale EAs helped with typical use cases such as travel, email, personal tasks, but were also able to help with marketing tasks to free up busy execs, such as partnership outreach.
Asian Government Agency Uses Scale to Collect Primary Market Data
Scale Supports help an Asian Government Agency acquire primary market data to aid the Agency in delivering accurate statistics and data to their citizens & other key stakeholders.
Corporation in the Aviation Industry Leverages Scale to Digitize Technical Records
Scale converts paper manuals to digitized records, and stores them in digital asset management systems. Agents carefully review documents, correct errors, ensure proper filing, and high quality results.
US Government Institution Uses Scale to Power a Call Center for a Public Phone Hotline
Scale provides trained and compliant call agents to staff the government institution’s call center. Scale also ensures consistently high quality of all incoming calls on the public phone hotline.
The Scale Workspace™ app was built to help you communicate, delegate, train and manage your team efficiently.
Ensure your assistant is on the same page with modern chat capabilities, centered around productivity, and perfected by our years of experience managing remote talent.
Wink is Scale's free screen recording app to help you record processes and training materials for your assistant (or anyone else!). It's similar to Loom, but without any limits.
No installation required, just click "Start Recording", and that's it!
Use our in-app training module to enroll your assistant in training courses managed by Scale's in-house Training & Development team.
Use 'Workflows' to define complex, repetitive processes.
Use 'Routine' to delegate recurring, regular tasks.
Manage tasks and track progress through our built-in 'Tasks' tool.
Scale Workspace app includes unlimited cloud storage, Wink videos and training materials.
* For clients on full-time plans. 10 GB storage for clients on part-time plans.
Ensure your assistant is on the same page with modern chat capabilities, centered around productivity, and perfected by our years of experience managing remote talent.
Manage tasks and track progress through our built-in 'Tasks' tool.
Scale Workspace app includes unlimited cloud storage, Wink videos and training materials.
* For clients on full-time plans. 10 GB storage for clients on part-time plans.
Scale is consistently ranked as one of the best
talent-as-a-service provider on all leading B2B review sites.
Clutch
Goodfirms
Capterra
Scale is consistently ranked as one of the best talent-as-a-service provider on all leading B2B review sites.
Let our experts walk you through the process, and we’ll work with you to ensure a smooth implementation that’ll check all your boxes.
Achieving a 70% Cost Reduction in Administrative Bloat
Scale Supports help an Asian Government Agency acquire primary market data to aid the Agency in delivering accurate statistics and data to their citizens & other key stakeholders.
Create the Ultimate Perk for Your Senior Leaders with Dedicated EAs
Scale Supports help an Asian Government Agency acquire primary market data to aid the Agency in delivering accurate statistics and data to their citizens & other key stakeholders.
Maximize Executive Productivity with ease, using EAs
Scale Supports help an Asian Government Agency acquire primary market data to aid the Agency in delivering accurate statistics and data to their citizens & other key stakeholders.
Yes, Scale can either handle this entirely for you, or help you supply your own devices preloaded with either your or our MDM services, this is completely customizable. We have extensive security & device policies to ensure IT compliance.
Yes, we are flexible and willing to work with your MSA.
If you'd rather we take care of this for you, we have a standard boilerplate MSA that you are free to use as well.
Yes, we have extensive experience dealing with vendor onboarding teams, legal teams, and IT teams.
We will gladly work with you and ensure progress is being made towards a start date.
Our default configuration is to have assistants work from home, and when it comes to enterprise, typically leveraging corporate-managed devices with extensive security policies & secure VPN.
However, should you require that assistants work from an office, this can be arranged, however, we will have to charge you (at cost) per seat, with our physical office solutions provider in the given region.
Scale has a one of the largest global presences of all virtual talent companies, and interviews roughly 2% of the global outsourcing workforce every year.
Our primary markets are the Philippines, India, Mexico, and the United States, however, we are capable of hiring globally.
Completely up to you. Our team serves clients worldwide, and can accomodate any timezone.
This is entirely up to you! We have talents ranging from fresh grads, all the way up to 20+ years of experience, from all over the world.
Our experts will advise you based on the types of requirements you have, but on average, our enterprise clients typically seek 3-5 years of relevant experience, and seek talent from the Philippines, Mexico or the United States.
Scale has the largest talent acquisition footprint of any virtual talent company in the world, interviewing millions of candidates per year using a fusion of artificial intelligence and human recruiters.
We are able to find the top 1% of talent in any given talent marketplace.
Yes, we are able to use any of your software, platforms, and tools in a secure manner.
No, you do not have to use any Scale tooling.
Yes, Scale handles all facets of compliance.
Your Scale talents will be employed by our own EOR (Employer of Record), or one of our partner EORs, and all applicable local laws, norms and taxation laws are stringently followed.
Yes, we are happy to work with your PO or invoicing systems.
By default, Scale accepts payment via credit cards and ACH, we also accept payment via our hosted invoices on terms such as net-30. However, we are happy to use your PO or invoicing system.
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