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Yes, your Scale Support only works on your tasks during the agreed-upon hours.
You can access Scale Support anywhere in the world! Please note that Scale can only communicate with you and external parties in English (except for bilingual Assistants). Reach out to our sales team if you require an Assistant who can speak other languages.
Scale has the following methods available:
Web app
Slack integration
Mobile app for iOS & Android
Dedicated phone number (call & texts)
Email, WhatsApp, Microsoft Teams, or custom methods are available upon request.
Scale guarantees a reply time of 3 minutes. Within this time, your Assistant should be able to notify you when they’ll start working on your request or provide an update on their progress. How long the work itself takes depends on how complex the tasks are. Nevertheless, you can be sure your Assistant will do high-quality work. Scale Supports undergo weeks of training, are highly educated, and speak English (mostly on top of at least another language).
Yes. Scale can use any software you use, e.g., Salesforce, Trello, Later, Hootsuite, etc.
Scale has excellent Customer Support, available round the clock on all plans. Scale guarantees a reply within one business day on any support matter, but you typically get a reply within a few hours. You can contact Scale Support via the web app or ask your Assistant to relay a concern, question, or item of feedback to Scale Support.
You also get a dedicated Client Success Manager who can help you with any aspect of the Scale experience.
Enterprise Priority Support is also available and guarantees a response time of 10 minutes within business hours.
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