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Virtual Assistant Use Cases Medical Services

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Task

Recruitment Support

Assists in finding qualified healthcare professionals, collates resumes, references and other applicant documents for client, sends offer & negotiation emails and other messages.

Task

Patient Intake

Prepares charts, sends lab results and information to clinicians in charge, creates patient records and uploads to client’s software, provides healthcare transaction support.

Task

General Coordination

Schedules tests, orders supplies, reminds patients of scheduled procedures, updates customer records, ensures doctors and nurses have what they need for exams or procedures.

Task

Medical Services Support

Handles prescription refills, verifies patient insurance, checks for prior authorization of insurance, takes charge of EMR data entry, scribing, billing, and coding.

Task

Calendar Management

Manages and updates client’s calendar, schedules patient appointments, sets meetings with external partners, and coordinates changes with relevant parties.

Task

Insurance Checking

Reviews patient insurance and checks for eligibility, endorses insurance documents for verification and pre authorization, updates facility’s patient insurance database.

Task

Inventory Management

Ensures the facility has adequate medical supplies, schedules orders for stocks that are running low, monitors orders and confirms delivery, prepares inventory reports for client.

Task

Inbox Management

Ensures client’s inbox is clutter free by sorting out and organizing emails in client’s inbox using tags, responding to general queries, and forwarding urgent or important ones.

Task

Practice Customer Success

Maintains the practice’s relationship with clients through timely follow ups, Answers basic patient queries, forwards special concerns to healthcare professionals.

Task

Billing Support

Reviews practice’s billing reports, prepares or double checks invoices based on billing data, reports irregularities to financial head, compiles information for tax returns and filing.

Task

Payroll Support

Handles accounts payable and receivables, monitors employee attendance, ensures payroll reporting is on time, responds to employees’ questions about payroll and benefits policies.

Task

Practice Data Entry

Encodes physician dictations and patient charts, records and transcribes meeting minutes, performs basic medical transcription, digitizes patient diagnosis & treatment.

Scale Services Commonly Utilized by Medical Services Companies

Medical Scribe

Focus on patients–not on documentation. Deliver precision care and transform your practice by delegating transcription and other administrative tasks.

Starts at $899 per mo.

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Healthcare VA

Elevate your practice and optimize outcomes by delegating administrative tasks to our cost-efficient remote assistants.

Starts at $899 per mo.

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Live Receptionist

If you're a customer of Scale Support, or are interested in adding Scale Support to your Reception, the two integrate seamlessly.

Starts at $199 per mo.

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