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How E-Commerce Companies Use Scale Support

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Task

Respond to Customer Concerns

Encodes product titles following client specifications, ensures all products come with high-quality photos or videos, and proofreads product descriptions.

Task

Answering Inbound Phone Calls

Responds to customer concerns and questions, uses messaging software and scripts to manage conversations through chat, phone calls, and emails.

Task

Operational Support, e.g. Refunds

Generates leads with list building, sets up an email cadence, monitors messages’ performance, responds to queries, and forwards hot leads to management.

Task

Answering Questions, Pre-Sales

Creates accurate records of sales, returns, and restocks, monitors cash inflow from foreign sales, gift cards, promotions, and checks, handles merchant fees.

Task

Encouraging Purchase

Ensures client store reflects inventory accurately, Double checks if products are in the right categories, uploads, edits, and removes products if necessary.

Task

Creating Shipping Labels

Ensures that customers receive products they ordered, processes returns or exchanges, and conveys the store’s return and exchange policy to customers.

Task

Answering Questions, Post-Sales

Sets up a store or puts a seller’s products on platforms like Amazon, Shopify, Mercari, and Walmart Marketplace, ensures smooth user experience aligned wit client’s brand identity.

Task

Replying on Social Media

Performing keyword research, writing clear product descriptions, and optimizing the meta title, content, and other portions of the store profile or website.

Task

Enabling Omnichannel Support

Creates simple graphics on Canva, posts content on all relevant platforms, engages with followers or visitors to the business’ profiles, and grows the brand’s audience.

Scale Services Used by E-Commerce Companies

Full-Time Dedicated Support Agents

Scale Support Dedicated Agents can help you offer top tier support to your incoming buyers, help answer questions, and encourage purchases - freeing you to focus on growing your business.

Starts at $1299 per mo.

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24/7 & Dedicated Support Teams

When just one rep isn't cutting it, or when you need round the clock support to fuel your international operations, Scale can help you with 24 hour coverage or dedicated support teams.

Starts at $5499 per mo.

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Larger eCommerce? Call & Contact Centers

As you start to really scale up, we're here to help. Scale can help you staff, manage, and administrate entire call centers & contact centers with hundreds or even thousands of agents.

Starts at $999 per agent per mo.

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