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Virtual Assistant Use Cases IT Services

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Consulting Firms E-Commerce Health & Wellness Investment Firms IT Services Construction Marketing & Sales Medical Services Professional Coaching Real Estate Staffing Companies Startups Talent Agencies

Task

Customer Support

Serves as external parties’ first point of contact, handles both inbound and outbound calls, builds relationships with customers, resolves concerns & disputes effectively.

Task

Payroll Processing

Integrates time-consuming HR functions like maintaining time or attendance sheets, ensures the prompt filing of employment tax returns, compiles financial documents and reports.

Task

Inbox Management

Ensures client’s inbox is clutter free by sorting out and organizing emails in client’s inbox using tags, responding to general queries, and forwarding urgent or important ones.

Task

Monitoring Software Issues

Identifies problems spotted in customer feedback or uncovered through testing, corrects these issues, and refers these to appropriate personnel for correction.

Task

Lead & Prospect Research

Finds tech writers, vloggers, streamers, podcasters, and indie game developers in the client’s niche, compiles and presents information on these personalities.

Task

Marketing Strategy Support

Presents information needed for formulating marketing plans, tracks metrics using tools like the website’s Google Search Console, and compiles the data in a report.

Task

File or Document Sorting

Prepares and secures digital documents needed for reports, sorts and organizes files generated by client’s work, ensures client can locate and pull up data easily.

Task

Invoicing Support

Creates and sends statements or invoices to client’s customers, ensures the final bill is accurate, tracks payments, and reports issues or irregularities to the financial head.

Task

Social Media Management

Creates posts for platforms like Twitter, Facebook, and LinkedIn, engages with the client’s audience and handles community management on their social media pages.

Scale Services Commonly Utilized by IT Services Companies

Web & App Developers

Scale comes with a range of features and facilities that traditional talent agencies, BPOs or freelancing platforms can not match.

Starts at $20 per hr.

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Content Moderators

Protect your community and brand while improving user experience – delegate content moderation to our expert assistants.

Starts at $1099 per mo.

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Customer Service Representative

Your customer support rep is dedicated to you, and can handle as many calls/inquiries as possible every day.

Starts at $1199 per mo.

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