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Virtual Assistant Use Cases IT Services
Task
Customer Support
Serves as external parties’ first point of contact, handles both inbound and outbound calls, builds relationships with customers, resolves concerns & disputes effectively.
Task
Payroll Processing
Integrates time-consuming HR functions like maintaining time or attendance sheets, ensures the prompt filing of employment tax returns, compiles financial documents and reports.
Task
Inbox Management
Ensures client’s inbox is clutter free by sorting out and organizing emails in client’s inbox using tags, responding to general queries, and forwarding urgent or important ones.
Task
Monitoring Software Issues
Identifies problems spotted in customer feedback or uncovered through testing, corrects these issues, and refers these to appropriate personnel for correction.
Task
Lead & Prospect Research
Finds tech writers, vloggers, streamers, podcasters, and indie game developers in the client’s niche, compiles and presents information on these personalities.
Task
Marketing Strategy Support
Presents information needed for formulating marketing plans, tracks metrics using tools like the website’s Google Search Console, and compiles the data in a report.
Task
File or Document Sorting
Prepares and secures digital documents needed for reports, sorts and organizes files generated by client’s work, ensures client can locate and pull up data easily.
Task
Invoicing Support
Creates and sends statements or invoices to client’s customers, ensures the final bill is accurate, tracks payments, and reports issues or irregularities to the financial head.
Task
Social Media Management
Creates posts for platforms like Twitter, Facebook, and LinkedIn, engages with the client’s audience and handles community management on their social media pages.
Scale Services Commonly Utilized by IT Services Companies
Web & App Developers
Scale comes with a range of features and facilities that traditional talent agencies, BPOs or freelancing platforms can not match.
Starts at $20 per hr.
Starts at $20 per hr.
Content Moderators
Protect your community and brand while improving user experience – delegate content moderation to our expert assistants.
Starts at $1099 per mo.
Starts at $1099 per mo.
Customer Service Representative
Your customer support rep is dedicated to you, and can handle as many calls/inquiries as possible every day.
Starts at $1199 per mo.
Starts at $1199 per mo.
